Haydon Park Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to live in a safe, inclusive environment in which they were treated fairly and free from the fear of being discriminated against. People were supported to understand their equality and human rights and how staff and managers would respect these. Managers made sure staff were given appropriate training and supported to treat people equally and fairly and reduce the risk of them of being excluded from receiving care and support they were entitled to. Managers used people’s feedback to improve care to reduce any barriers people might experience due to their protected characteristics.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service was responsive to people’s changing needs. People were supported with regular reviews and reassessments of their needs when required. People, their relatives and advocates participated in reviews and reassessments to ensure person centred outcomes.

People understood their right to be treated equally and fairly and were provided with the care and support they wanted based on their specific needs. People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice. People described staff as kind, caring and compassionate. A person said, “Staff respect us and treat us so well. They [staff] often go above and beyond what’s expected of them. All the managers and staff who work here are absolutely amazing.”

The registered manager and staff understood and supported people’s cultural and spiritual needs. People were treated equally, and their individual needs were met in line with their preferences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.