Reddington House

Updated 16 December 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 26 November 2020 and was announced.

Updated 16 December 2020

Reddington House is a five bedded residential home for people with learning disabilities. There is a small garden at the side and back of the property and limited parking on the drive. Accommodation is situated over three floors. At the time of the inspection four people were living at Reddington House.

At the last inspection in October 2015, the service was rated Good. At this inspection we found the service remained Good.

People felt safe living at the service. Staff had a good understanding of their role in keeping people safe and who to report to if they had any concerns. People were encouraged and supported to take risks in line with their choices and lifestyle. Checks were made on the premises to ensure it was safe and that equipment was in good working order. Accidents and incidents were recorded and action taken to reduce the risks of them happening again.

There was sufficient staff on duty at all times to ensure that people received the care they needed. Staff talked about the level of training they had completed and how they were supported by the management team to learn new skills and improve their practice. Staff were recruited safely and new staff completed induction training in line with current guidance. This included shadowing established staff.

Staff knew the importance of supporting people in line with their individual choices and preferences. They were passionate and committed in promoting people’s rights and being treated with equality to experience life to their full potential.

Staff were respectful and kind to people and each other. It was an inclusive and open service where everyone was encouraged and supported to be themselves with much emphasis on a family atmosphere. Staff ensured that people’s privacy and dignity was maintained.

People’s health care needs were monitored and met, with support from health care professionals when needed. People received their medicines safely.

People were involved in preparing, choosing and cooking meals. They were supported to shop for meals of their choice and staff supported them to make the meals they wanted. Lunch was relaxed with lots of chat and jovial banter. Staff supported people to eat a healthy and nutritious diet.

Before people decided to move into the service they visited the service and met the staff and people who lived there. Their needs were assessed to make sure their care needs would be met. People and their relatives were involved in planning their care. The care plans were personalised with good detailed information giving staff the guidance to get to know and understand how people wanted their care to be provided.

People were involved in choosing their activities and trying out new ideas. Staff worked hard to ensure that people were enjoying their activities and to develop people’s independence and confidence. Staff had started social club to support people to meet their friends and maintain relationships.

The complaints procedure was in a picture format so that people were able to understand the process. People told us they would speak with staff if they were unhappy. Staff were confident that if they raised any concerns these would be dealt with by the manager promptly and action taken to resolve the issues.

The registered manager had oversight and scrutiny of the service. They knew people well and had a good understanding of their needs. Communication with people, staff and managers was very good. Staff told us that they were fully supported by the manager and the company who always put people first.

The manager had sought feedback from people, relatives and other people involved in the service through meetings and surveys. This information was used to continually improve the service.

Checks and audits of the service had been carried out to ensure the quality of the care being provided was of a good standard. If any shortfall was identified action was taken promptly to address the issues. Staff said they were listened to and their feedback was acted upon by the management team.

The registered manager and staff had been recognised by caring organisations and had won awards for the quality of care they provided.

The Care Quality Commission had been notified of important events within the service, as required by law.

The rating from the previous inspection was on display at the service and the provider’s website.