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Tees Healthcare Services Limited

Overall: Good read more about inspection ratings

Suite S3, Milnthorpe House, Monckton Road, Wakefield, WF2 7AS 07786 728464

Provided and run by:
Tees Healthcare Services Limited

Latest inspection summary

On this page

Background to this inspection

Updated 5 April 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people and staff.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was unannounced. Inspection activity started on 15th March and ended on 22nd March 2023.

What we did before the inspection

We reviewed information we had received about the service since it was registered. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager, 5 members of staff and 4 people’s relatives.

We reviewed a range of records. This included 3 people’s care records. We reviewed a variety of records relating to the management of the service, including audits, medication records and policies and procedures.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.

Overall inspection

Good

Updated 5 April 2023

About the service

Tees Healthcare Services Ltd is a domiciliary care agency providing support for people in their own homes. The service was supporting around 12 people at the time of the inspection.

People’s experience of using this service and what we found

People spoke positively about their experience of receiving care from this provider. One person’s relative said: “They are all just lovely, really nice people.” Another said: “I think we are so lucky to have them, we had another company before and these are so much better.”

The registered manager carried out regular audits of the service, and these identified where there were any shortfalls so that there was continuous improvement.

Staff told us the registered manager was accessible and supportive and said they could contact them at any time of day or night.

Medicines were managed safely, with regular reviews of people’s medication taking place, as well as management audits.

The provider took steps to involve people in their care, and we saw evidence of this within people’s care records and reviews. Staff told us they routinely checked people’s preferences when providing care to them.

Care took place in accordance with people’s consent, and where people lacked the capacity to consent to their care, appropriate alternative arrangements had been implemented.

People told us they felt safe when receiving care, and said they would feel confident to raise concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us in October 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.