Glastonbury Care Home

Updated 17 January 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 18 December 2018 and was unannounced. It was carried out by two inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit.

During the inspection we spoke with 15 people who lived at the home and six visitors. We spoke with 11 members of staff which included registered nurses, care staff and ancillary staff. The registered manager was available throughout the inspection.

Some people who lived at the home were unable to verbally express their views to us, we therefore observed care practices in communal areas and saw lunch being served in all areas of the home.

We looked at a number of records relating to individual care and the running of the home. These included six care plans, medication records, three staff personal files, minutes of meetings and records relating to quality assurance.

Updated 17 January 2019

Glastonbury Care Home provides accommodation and nursing care for up to 64 people. The home specialises in the care of older people including people living with dementia. The home has two floors and is split into four houses. At the time of the inspection there were 52 people living at the home.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

.

At this inspection we found the service Good.

Why the service is rated Good.

The service promoted a person-centred culture where people felt valued and cared for.

People told us they felt safe and well cared for at the home. There were sufficient numbers of staff and the provider had policies and procedures in place which helped to keep people safe.

People were cared for by staff who were kind and had the skills and experience to meet their needs. One person told us, “Staff are very good, nice and helpful.” Another person said, “Staff are very good, very thorough. They know what they are doing.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were attentive and promoted people’s comfort and well-being. People’s health was monitored by trained nurses and they had access to other professionals to meet their needs.

People could be confident that at the end of their lives they would receive care that was compassionate and professional.

Staff knew people well and care and support was personalised to each individual. People told us they were able to make choices about their day to lives and staff respected their choices.

There was a management team who were committed to providing high quality care and in a homely environment. One visitor told us, “The home has a nice homely atmosphere despite it’s size.” One person told us, “It’s like being in my own home. Everyone loves everyone else. The staff take a lot of trouble to look after you.”

There were systems in place to monitor standards and drive improvement. Staff felt well supported which created a happy and relaxed atmosphere for people to live in

Further information is in the detailed findings below