The Care Quality Commission
  • Care Home
  • Care home

Archived: Roberta House

95-103 Island Road, Upstreet, Canterbury, Kent, CT3 4DE (01227) 860704

Provided and run by:
Mr & Mrs R G B Tarry

Important: The provider of this service changed. See new profile

All Inspections

9 February 2014

During a routine inspection

People who used the service told us what it was like to live at this service and described how they were treated by staff and their involvement in making choices about their care.

People said that they were happy with the care they received and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People told us that the service had responded to their health needs quickly and that the manager had talked to them regularly about their plan of care and any changes that may be needed.

Many comments received were complimentary of the service. One person said 'No concerns or worries this is the best place for me. Drink was killing me'. Another person said 'Staff are brilliant. If you need help staff are there for you'. Other people were complimentary of the food and had no concerns about the quality of care. Another said when asked if he could talk to someone if they were unhappy said 'I am very happy here, but if I wasn't I would talk to the manager'.

People were provided with a choice of suitable and nutritious food and drink. People told us they were happy with the food and liked the meals.

Regular health and safety checks took place to ensure the safety of people using the service. Information about peoples' experiences had also been asked for and gathered in such a way to allow for monitoring of risks and the quality of care delivery.

10 December 2012

During a routine inspection

People told us staff had talked to them about the care and support they needed when they first came to Roberta House. Most people spoken with did know about their care plan (a plan of care outlining how staff will support them), felt they had been involved in reviewing it and that they had signed it in agreement.

People told us they were able to make decisions about their care and day to day lives. Several people spoken with said they were happy with the care given and had no concerns. One person said 'I am very happy living here. Staff support me to go out and I like helping round the house and cooking. Although I don't like cooking for myself ' Another said when referring to staff "They are very good, they look after me well'.

People told us that they were happy with the care and support they received and that their needs were being met in all areas. They said that the staff treated them with respect, listened to them and supported them to raise any concerns they had about their care. People that staff talked to them regularly about their plan of care and any changes that may be needed.

21 November 2011

During a routine inspection

People told us staff had talked to them about the care and support they needed when they first came to Roberta House. People spoken with did know about their care plan (a plan of care outlining how staff will support them), felt they had been involved in reviewing it and that they had signed it in agreement.

People told us they were able to make decisions about their care and day to day lives. Several people spoken with said they were happy with the care given and had no concerns. One person said 'very good excellent' another said when referring to staff 'They are looking after us well here, staff are very nice'.