This inspection took place on 8 September 2016 and was announced. The provider was given 48 hours’ notice because the location provides a supported living service; we needed to be sure that someone would be in. At our previous inspection on 11 June 2014 we found the provider was meeting the regulations we inspected.Leonora House is a supported living scheme and offers 21 one-bedroom flats, each of which features en-suite facilities and its own kitchen and living area. There is a separate unit which consists of 5 open-plan studio flats which include en-suite facilities and a small kitchenette. Staff are on site 24 hours a day providing support to people.
At the time of the inspection there were 25 people receiving support from the service, although they were not all receiving support with personal care. There were 21 people living in the main building and four in the side unit.
There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People using the service said they felt safe and care and support workers were familiar with safeguarding procedures.
People led independent lives and were supported by staff to do so. People were assessed with regards to how well they were able to manage their medicines and were offered the appropriate levels of support.
Care records documented goals and outcomes for people. Staff supported people to achieve these goals and to maintain a level of independence. Each person had a key worker. Care and support workers displayed a good understanding of people’s support needs.
Care records included details of the support that people required to maintain good health. Records were kept of healthcare professional’s involvement in people’s care and people were referred to health professionals when their health deteriorated.
People told us they enjoyed the food at the home and staff helped them to prepare meals if they needed it.
The provider was meeting the requirements of the Mental Capacity Act 2005 (MCA). People were involved in planning their care and their views were taken on board. They had signed their care records, medicine consent forms and also their tenancy agreement. People were free to come and go as they pleased; each person had a key fob for leaving and entering the building.
There was a friendly, relaxed atmosphere at the service. People felt comfortable coming into the staff office and speaking with the registered manager and other members of staff.
The provider carried out pre-employment checks on care and support workers, which included criminal record checks which helped to ensure they were suitable to work with people. There were enough staff employed to meet people’s needs.
A training programme for care and support workers, which included both induction and ongoing training, was available to all staff. Care workers told us they felt supported and records showed that they received regular supervision and annual appraisals. They were asked to demonstrate how they projected the provider’s values and behaviours during these meetings.
Feedback surveys, self-assessment audits, incident reporting and team meetings were used to monitor the quality of service.