16 May 2023
During an inspection looking at part of the service
Rockdale House is a residential care home providing accommodation and personal care to up to 50 people. The service provides support to people aged 65 and over, some of whom were living with a dementia. At the time of our inspection there were 38 people using the service.
People’s experience of using this service and what we found:
People told us they felt safe living at the home and were happy with the care provided by staff. Relatives gave positive feedback about the service. A relative told us, “We’re absolutely delighted we got her into Rockdale. The staff are always lovely and friendly. She’s very happy. She’s enjoyed it. [Person] is always vocal about the nice staff. She’s treated with respect, e.g. when she asks for female staff. They do all the right things.”
People were safe living at the service and were protected from potential abuse. The home environment had improved and there was a calm, relaxed and pleasant atmosphere. People, relatives and staff were positively engaged by the registered manager.
Medicines were managed safely and there was appropriate clinical oversight in place. Risks which were not related to continence care or skin integrity, were well managed and there were detailed assessments for staff to follow to keep people safe.
Staffing levels had been reviewed regularly to make sure people's needs were met. Staff were recruited safely and provided with on-going training and support.
There was an effective quality and assurance systems in place. Checks and audits identified areas for improvement by the registered manager, who was already taking action to change processes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 October 2018).
Why we inspected
We received concerns in relation to risk management around pressure damage and skin integrity issues. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has not changed based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rockdale House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.