Archived: Caldicott House

Updated 11 November 2014

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection which took place on 2 October 2014. An adult social care inspector carried out this inspection. The previous inspection was conducted in January 2014, when we found no concerns.

We spent time with people in the kitchen and lounge area of the home. We also looked at records, which included two people’s care records and those relating to the management of the home.

Prior to our visit we asked for a Provider Information Return (PIR) to be returned to us. The PIR is information given to us by the provider. This enables us to ensure we are addressing potential areas of concern. We reviewed the information included in the PIR along with information we held about the home. This included notifications, which is information about important events which the service is required to send us by law. We contacted Gloucestershire County Council who fund some of the placements and three health care professionals to obtain their views on the service and how it was being managed.

We spoke with four people living at Caldicott House, two members of staff and the registered manager. After the inspection we spoke with a relative.

Updated 11 November 2014

Caldicott House provides care and accommodation for up to six adults with learning disabilities. Four people were living at the home at the time of the inspection. This was an unannounced inspection, which meant the staff and provider did not know we would be visiting.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law, as does the provider.

People could be confident their care needs were being met and they were involved in the planning of their care. People were encouraged to be active and be part of their local community. They were encouraged to maintain relationships with friends and family and people that were important to them.

Care records described how the staff were meeting people’s their care needs. People had a health action plan that described what support they required. This was in a suitable format and included pictures to help people understand it.

People were protected from the risk of abuse because there were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow the procedures. Systems were in place to ensure people were safe including risk management, checks on the environment and safe recruitment processes.

Staff were caring and supportive and demonstrated a good understanding of their roles in supporting people. Staff received training and support that was relevant to their roles.

People were provided with a safe, effective, caring and responsive service that was well led. Staff were aware of the organisation’s values and philosophy in providing personalised care. There was a positive culture where people felt included and their views were sought.