14 February 2013
During a routine inspection
The atmosphere in the home was relaxed and friendly and people were spoken to in a respectful manner and there was clearly a good rapport between staff and people living in the home.
We found that care was planned in accordance with people's wishes, preferences and in their best interests. There were adequate numbers of suitably skilled and experienced staff.
People were safeguarded against the risk of abuse and there was an open policy on complaints, including for people who may be unable to complain verbally.