The Care Quality Commission

Archived: Mencap York Domiciliary Care

Mencap - Suite 1, Galloway House, Lysander Close, Clifton Moor, York, North Yorkshire, YO30 4XB

Provided and run by:
Royal Mencap Society

All Inspections

9 June 2011

During a routine inspection

During our visit we talked to people about the care they receive. People who we spoke to on the day we visited the agency told us that they were well looked after. One person said, 'I get well looked after by staff' another person said, 'It is good living at the house I am in.'

People we spoke to knew who they needed to contact if they had a complaint. One person said, 'If I was upset I would speak to the boss' another said 'I would speak to staff' and another person said 'I would speak to the manager'.

We did not talk to people who receive a service from the agency about cleanliness and infection control.