This inspection took place on 12 January 2016 and was unannounced. At our last inspection on 8 April 2014, the provider was meeting all the regulations that we assessed.Westley Brook Close is registered to provide accommodation and personal care for up to 12 adults who lived with a learning and/or physical disability. There are three homes located within Westley Brook Close that were providing care and support to nine people at the time of our inspection.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were safe and secure. Relatives believed their family members were kept safe. Risks to people had been assessed appropriately. Staff understood the different types of abuse and knew what action they would take if they thought a person was at risk of harm. The provider had processes and systems in place that kept people safe and protected them from the risk of harm
There were enough staff, which were safely recruited and had received appropriate training so that they were able to support people with their individual needs.
People safely received their medicines as prescribed to them.
Staff sought people’s consent before providing care and support. Staff understood the circumstances when the legal requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS) should be followed.
People were supported to have food that they enjoyed and meal times were flexible to meet people’s needs.
People were supported to stay healthy and accessed health care professionals as required.
People were treated with kindness and compassion. We saw that care was inclusive and people benefited from positive interactions with staff.
People’s right to privacy was promoted and people’s independence was encouraged where possible.
People received care from staff that knew them well. People benefited from opportunities to take part in activities that they enjoyed and what was important to them.
Staff were aware of the signs that would indicate that a person was unhappy, so that they could take appropriate actions. Information was available around the home in easy read formats for people.
The provider had management systems in place to audit, assess and monitor the quality of the service provided.