Archived: York Road

Updated 7 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 5 October 2017 and was unannounced. One inspector and an expert by experience carried out the inspection. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection, we reviewed information we held about the service including statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. Statutory notifications include information about important events, which the provider is required to send us by law. The provider submitted a Provider Information Return (PIR) to us. A PIR is a document that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to plan the inspection.

During the inspection, we spoke to one person, four members of care staff and the registered manager. We also contacted and spoke over the telephone with a befriender and two relatives who were involved in the care of people using the service.

We reviewed four people’s care plans, their risk management plans and medicines management records. We looked at five staff files including information on recruitment, induction, training, supervisions, appraisal and duty rotas. We reviewed quality assurance reports, complaints, safeguarding concerns and feedback made about the service.

After the inspection, we received feedback from two health and social care professionals who were involved in the care of people living at the service.

Updated 7 November 2017

York Road provides accommodation and personal care for people with learning disabilities. At the time of our inspection, four people were living at the service.

At the last inspection on 23 March 2015, the service was rated ‘Good’.

We carried out this unannounced comprehensive inspection of the service on 5 October 2017. At this inspection, we found the service remained ‘Good’.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were happy at the service. People received care from staff who knew how to identify and report potential abuse. The registered manager assessed risks to people’s health and well-being and developed support plans that provided guidance to staff about how to deliver safe care.

The provider ensured there were sufficient numbers of suitably skilled staff deployed to meet people’s needs. New staff underwent appropriate recruitment procedures to protect people from receiving care from care workers who were not suitable for the role.

People continued to receive their prescribed medicines from staff who were trained and assessed as competent to do so. Staff followed the provider’s procedures and best practice to administer, store, record and dispose of people’s medicines at the service.

People consistently received care from trained and skilled staff. Staff continually received training, supervision, appraisal and the support they required to develop in their roles.

People continued to receive the support they required to access healthcare services when needed. People enjoyed the meals provided at the service and received sufficient amounts to eat and drink.

People had their care delivered in a kind and caring manner. Staff maintained people’s privacy and dignity and treated them with respect. People were involved in making day-to-day decisions about their care. People received care that was in line with the requirements of the Mental Capacity Act 2005 (MCA) and the restrictions placed on their freedom under the Deprivation of Liberty Safeguards (DoLS). People consented to their care and treatment.

Staff encouraged people to take part in activities at the service and in the community. People had opportunities to develop their daily living skills and received the support to be as independent as possible.

People received care that met their individual needs. The registered manager assessed and reviewed people’s care and support plans. Staff understood people’s needs and provided care in line with their changing needs and support plans.

People knew how to make a complaint if they were unhappy with the service. The registered manager investigated and resolved concerns and complaints in line with the provider’s procedures. People were asked their views about the service and their feedback was used to improve the quality of care.

People and staff were happy with the management and leadership of the service. The quality of service remained under check to ensure staff delivered high standards of care. The registered manager maintained a close partnership with external agencies to drive the quality of care at the service.