Background to this inspection
Updated
7 August 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 16 and 18 June 2015.
This inspection was carried out by one inspector.
There were six people living at the home. We spoke with six people, three care workers, the deputy and the area manager. The registered manager was not present during our visit.
Before the inspection, we considered notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support provided, was shown around the home and checked records, policies and procedures. These included the staff training, supervision and appraisal systems and home’s maintenance and quality assurance systems.
We looked at the personal care and support plans for four people using the service.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We contacted two health care professionals to get their views.
Updated
7 August 2015
This was an unannounced inspection that took place on 16 and 18 June 2015.
The Royal Mencap Society Glamorgan Road is a care home in Hampton Wick. The home supports up to nine people who live with a learning disability. The home is managed by the Royal Mencap Society and is situated within the London Borough of Richmond Upon Thames.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In June 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
People said the home provided a good service and they enjoyed living there. They chose the group and individual based activities they wished to do. The staff team provided the care and support they needed to do them.
We saw that the home had an inclusive, warm and enabling atmosphere. People were enjoying themselves during our visit. The home was well maintained, furnished, clean and provided a safe environment for people to live and work in.
The records were comprehensive and kept up to date. The care plans contained clearly recorded, fully completed, and regularly reviewed information. This enabled staff to perform their duties well.
The staff we spoke with were very knowledgeable about the people they worked with and field they worked in. They had appropriate skills, training and were focussed on providing individualised care and support in a professional, friendly and supportive way. They were trained and skilled in behaviour that may challenge and de-escalation techniques. They were well trained, knowledgeable about learning disabilities, professional and accessible to people using the service and their relatives. Staff said they had access to good training, support and career advancement.
People were protected from nutrition and hydration associated risks with balanced diets that also met their likes, dislikes and preferences. They were positive about the choice and quality of food available. People were encouraged to discuss health needs with staff and people had access to community based health professionals, as required. Staff knew when people were experiencing discomfort and made them comfortable.
The management team at the home, were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.