6 March 2013
During a routine inspection
We saw that people's consent was gained prior to the provision of any care and treatment and people told us that they felt involved in the planning of their treatment.
We saw that care was provided by skilled staff and treatment focussed on increasing people's independence. One person we spoke with told us, 'Staff help us if we need it, but they encourage us to do things for ourselves so we can go back home'. Another person told us, 'It's wonderful here, there's no other place like it'.
We saw that people's needs were met by the staff, but the support people required was not always recorded for staff to refer to. This meant there was a risk that staff may not have provided people's care and treatment in a consistent manner.
People told us that they received their medicines as prescribed, but we found some inconsistencies in medication recording. The formal monitoring of medicine administration and recording was not being completed so inconsistencies were not being identified by the manager. This meant that the manager could not confirm that people were receiving their medicines as prescribed.
We found that there was an effective system in place to respond to complaints.