Furzeham Lodge Care Home

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

This means we looked for evidence that there are governance and management systems in place to assess, monitor, and improve the quality and safety of the service. At our last inspection we rated this key question good. At this assessment the service remains good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Regular checks and audits were completed and actions were added to the service improvement plan to ensure there was continuous improvement.

The registered manager told us how the staff team work together to ensure people receive the best outcomes. At the previous inspection, we made a recommendation in relation to window restrictors, to reduce the risk to people of falls from height. The registered manager confirmed suitably robust and tamper proof window restrictors have been fitted. Electronic care planning and medicines systems have been introduced and staff had been working on improving records. The registered manager told us they had good relationships with other professionals; they shared information and best practice. There had been a number of improvements to the environment and further work was planned.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.