We carried out a review of the data available to us about Watergate House (office) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Watergate House (office), you can give feedback on this service.
Watergate House (Office), also known as Watergate Court, is a specialist ‘extra care’ housing facility where people live in flats in a single purpose-built building. At the time of our inspection there were 31 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines were managed safely, however the administration records were not always completed correctly. Some ‘as and when required’ medicines documents were not in line with best practice. The management team were implementing processes to improve medicines management. We have made a recommendation about this.
People were safe from the risk of abuse. Risks were assessed and regularly reviewed when people's needs changed.
The provider employed sufficient staff, staff were trained appropriately and recruited safely. Staff worked effectively with visiting professionals. Staff wore PPE to keep people safe and infection control measures were in place.
Care records were person-centred and focused on promoting people’s independence. People said they were treated with dignity and respect during personal care and always asked for their consent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Feedback from relatives and people was generally positive. Staff said felt well supported by the management team. People and relatives were involved in their care decisions.
Quality assurance checks were carried out to ensure people were receiving safe and good quality care. Feedback from staff and people had been listened to. Lessons had been learnt from incidents, however they were not always well documented.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 November 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation in relation to the management of medicines. Further information can be read in the full report below.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.