Chandlers Ford Dialysis Unit

Updated 20 June 2022

Chandlers Ford Dialysis Unit is operated and managed by Fresenius Medical Care. It is a private dialysis unit in Chandlers Ford, Southampton in Hampshire. The unit opened in March 2006. The unit’s NHS contractual referral partner is the renal centre from a local NHS Trust. The unit primarily serves the community of Southampton.

The location provides dialysis treatment though a service level agreement for the local NHS Trust regional renal and transplant centre. NHS consultants visit the unit at least three times per month for renal clinics and referred patients for dialysis.

The nurse led ‘satellite’ unit provides dialysis for patients over 18 years, six days a week between 7.30am and 6pm on Tuesday, Thursday and Saturday. There is also an additional twilight session between 6.30pm and 11pm on Monday, Wednesday and Fridays. The unit has 16 dialysis stations in an open space, and two segregated stations in ‘side rooms’ for infectious patients or for those needing additional support needs such as due to vision impairment.

The service registered with Care Quality Commission in 2010. They are registered to carry out the regulated activity: treatment of disease, disorder or injury.

The registered manager has been in post since 2012. The nominated individual has been registered since June 2016.

Updated 20 June 2022

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.
• Most staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.

However:

• They did not always manage medicines well.

We rated this service as good because it was safe, effective, caring, responsive, and well led.

Updated 20 June 2022

See the summary above for details.