Hanwell House

Updated 16 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 6 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 16 September 2020

About the service

Hanwell House is a care home for up to 52 older people living with the experience of dementia. At the time of our inspection 51 people were living at the service. The service is owned by a private company. The director of the company is also the registered manager. This is their only service.

People’s experience of using this service and what we found

People were happy living at the service and felt well cared for. They and their visitors told us staff were kind, caring and provided the support they needed. There was a relaxed and friendly atmosphere. Staff were attentive towards people and offered them opportunities to take part in a range of different activities.

The staff had created detailed care plans. These were personalised and gave clear information about how people's needs and preferences should be met. Risks to their wellbeing and safety had been assessed.

People's health was monitored, and they had access to healthcare professionals who worked closely with the staff to make sure people's needs were being met. Medicines were managed in a safe way, so people received their medicines as prescribed. The staff had worked with healthcare professionals to reduce the amount of sedative and behaviour controlling medicines people were prescribed. This had a positive impact on people's wellbeing.

People had enough to eat and drink. All food was freshly prepared at the service and reflected people's likes and preferences.

The staff were well supported and had the information, training and supervision they needed to provide effective care.

The registered manager worked alongside the staff in supporting people. They had a good overview of people's needs. People using the service and visitors told us they felt confident approaching the registered manager with any concerns.

There were effective systems for monitoring the quality of the service and making improvements. The registered manager had adapted the service and made improvements where they had identified specific needs. These included changes to the environment, changing the way staff were supervised and improving care planning. All accidents, incidents and other adverse events were investigated and analysed to identify any trends.

The environment was safely maintained and the staff made regular checks on equipment and the building so they could identify if any maintenance was needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The rating at the last inspection of 16 May 2017 (Published 14 June 2017) was good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.