11 November 2020
During an inspection looking at part of the service
We found the following examples of good practice.
The registered manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of procedures and precautions being taken, and how to keep people safe during the current outbreak. The registered manager worked with the care staff team to ensure infection prevention and control measures were followed.
The registered manager provided training to ensure staff knew how to keep people safe during the COVID-19 pandemic and the current outbreak in the service. The registered manager ensured people living in the service and staff had access to additional support, included one-to-one meetings and contact by phone, with any emotional support needed in response to the current outbreak.
The staff were following up to date infection prevention and control guidance to help people to stay safe. The registered manager ensured staff and people who used the service understood why every measure was in place.
The registered manager worked with the local GP and received training on caring for people with a Covid-19 positive diagnosis. This included staff receiving additional training on equipment to enable staff to respond quickly if people health deteriorated.
The registered manager had designed a notice to place on people’s bedroom door for those who were currently isolating. This showed the start and end date of people’s isolating time, alert staff to what PPE is to be worn before entering the room as well as additional checks staff needed to carry out to ensure of people’s wellbeing.
People at high risk and those isolating were supported by staff to occupy themselves. Staff provided activities whilst maintaining people’s safety. Most people currently with a positive result where isolating in their own personal areas. However due to the needs of some people they found it difficult to remain in one area. The registered manager had addressed this issue with people who preferred to spend their time in communal areas. They were supported to do this whilst maintaining physical distancing.
Staff helped people to stay in touch with family and friends through phone and video calls. The service was currently closed to all visitors.