Valkyrie Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received person-centred care which respected their individual needs and wishes. There was regular communication with health care professionals to ensure people’s health needs continued to be met. People were supported to feed back about their care and support on a regular basis which was acted on to drive improvements.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were involved in planning and reviewing their care with staff. Staff were reviewing care plans with people to ensure they were person centred and included all the information needed to support people safely whilst protecting their rights. People told us staff were accessible to discuss their care and treatment needs with them.

Staff worked with people to understand how they wished to be support and promoted positive outcomes for them. Staff knew people well and were able to describe their care needs and the support they required as individuals.

Staff supported people to attend healthcare appointments and followed up on recommendations from these appointments. Staff told us where one person was going through a period of reduced mobility, they had referred them to the mobility team for an assessment.

The registered manager worked with the GP practice and community nurses to review people’s care weekly and identify any issues that may need further referral or addressing. People were supported to attend healthcare appointments for blood tests or mental health reviews. People were registered with a dentist and where needed chiropody was used.

The registered manager told us they had the facility to provide information to people in formats they understood and was helpful to them. There was a service user guide with useful information for people.

People told us there was always staff around to talk to. One person told us they regularly met with their advocate. People also told us they joined in with community meetings about the service.

Staff told us they were identified as keyworkers for specific individuals and as part of that role they met with people weekly to gain feedback on their care needs.

People had identified keyworkers who met with them weekly to get their feedback on care and to review their support needs. There was a monthly meeting with all people to give them an opportunity to discuss the running of the service and if there were any changes they wanted to discuss or implemented. We saw from minutes they had discussed menus and individual activities people wished to do. We recommend the registered manager puts the feedback from these meetings into actions with timeframes people can expect an outcome and that weekly meetings have focus and follow actions with an opportunity for feedback and progress to be recorded.

Staff told us they kept a record of healthcare appointments and made arrangements for people to attend these. People confirmed they were supported by staff to attend healthcare appointments.

Where people needed to access healthcare, staff supported people to do this in a timely way. For example, attendance to hospital appointments were arranged and attended with staff. Where referrals were needed the registered manager made these referrals to give people access to have their health needs met. As people’s needs changed at the service, the provider needed to plan for this to ensure needs could still be met in the environment or consider what adaptations will need to be made to continue to accommodate people.

Although staff told us they met with people weekly to discuss their care and recorded this, people were unclear of the process or that this happened.

Care was planned and designed to promote people’s independence and support them to have their care needs met promptly. The provider was compliant with people’s equality and human rights to ensure people were not discriminated against. Staff had received training in diversity and equality. We recommend staff have a clear format that allows for feedback to be given to people on their weekly key worker sessions and supports people to explore their future care and support needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.