The Care Quality Commission

Archived: Chapel Street

10 Chapel Street, Quarry Bank, Brierley Hill, West Midlands, DY5 2DW (01384) 411153

Provided and run by:
Black Country Housing Group Limited

All Inspections

22 November 2012

During a routine inspection

At the time of our inspection there were four people living in the home. One person told us, 'It's the best home I've lived at, staff are really good and kind and look after us really well'.

Two people had complex communication needs, therefore we spent time observing how staff interacted with them, and saw that they were well supported by trained staff who knew them well.

People were treated with respect and were involved in making choices about the things that were important to them.

Information was available for people in a way that people could understand, this included pictorial information.

Staff followed advice from other professionals to ensure people's complex health needs were met.

People told us they have a choice of foods and we saw that staff encouraged people to eat a healthy and balanced diet. We saw people who needed it had a plan in place to support them to swallow and eat safely.

Staff knew how to safeguard people from harm and felt confident that if they had to report any abuse, action would be taken to protect people.

We saw people's needs were met by staff who had the support and specialist training they needed to understand and meet people's needs.

People have access to a complaints procedure and an advocate to ensure their concerns are listened to.

We saw that people's personal information was up to date, and secure which meant their confidentiality was protected.

28 July 2011

During a routine inspection

At the time of our visit there were four people living in the home. One person was away on holidays. People did not wish to speak with us for any length of time except to say that they liked living at the home. We therefore spent time observing how staff interacted with them.

We saw that people lived in a clean and homely environment. They were clean and dressed in clothes appropriate to their age and gender. We saw that people were able to move around the home freely. They were supported to make drinks and to prepare their meals.

We saw that people were safe living in their environment, they were well cared for and supported by staff who knew them well. We saw that staff treated people with respect and dignity. They were asked what they wanted to do during the days and information was available in the home in a way that people could understand.

We saw that there was sufficient staff to meet people's needs and staff that we spoke to told us that additional staff is provided when needed.

We saw that although the provider does not currently have a systematic approach to monitoring the quality of the service, they have realistic plans in place to achieve this.