• Care Home
  • Care home

Amberwood Care Home Limited

Overall: Good read more about inspection ratings

218 Aylestone Lane, Wigston, Leicestershire, LE18 1BD (0116) 281 3474

Provided and run by:
Amberwood Care Home Limited

Latest inspection summary

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Background to this inspection

Updated 15 May 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by two inspectors and an expert by experience. An expert by experience is a person who has personal experience of caring for someone who uses this type of care service.

Service and service type: Amberwood Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The Inspection was unannounced.

What we did: The provider completed a Provider Information Return (PIR), this is information the provider is required to send us at least annually that provides key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service such as notifications. These are events which happened in the service that the provider is required to tell us about.

We sought feedback from the local authority who monitor the care and support people received and Healthwatch Leicestershire, the local consumer champion for people using adult social care services. We used all this information to plan our inspection.

During inspection: We spoke with five people living there and three visitors. We also spoke with the registered manager, four members of the care staff team and four other members of staff. A visiting healthcare professional was also spoken with.

We observed support being provided in the communal areas of the service. We reviewed a range of records about people's care and how the service was managed. This included four people's care records. We also looked at associated documents including risk assessments and medicine records. We looked at records of meetings, both for the staff team and the people using the service, staff training records and the recruitment checks carried out for new staff employed at the service. We also looked at a sample of the providers quality assurance audits that the management team had completed.

After inspection: The registered manager provided us with copies of documents requested to demonstrate compliance with the regulations.

Overall inspection

Good

Updated 15 May 2019

About the service: Amberwood Care Home is a residential care home providing personal care and accommodation for up to 44 people. There were 41 people living at the service at the time of our inspection.

People’s experience of using this service: People felt safe living at Amberwood Care Home. Staff knew how to keep people safe whilst caring for them. People were supported to take their medicines in a safe way. There were systems and procedures in place to ensure staff administered medicines in a timely and safe manner. People felt there were enough staff overall to support them, risks associated with people’s care were assessed and managed correctly.

People were supported with their eating and drinking requirements and support from healthcare professionals was sought by staff when required. People were supported by staff who were appropriately trained in line with best practice, national guidelines and legislation.

People felt they were cared for by kind and respectful staff. We observed staff speaking in caring manner with people and treating them with respect.

People’s plans of care were individualised and gave staff the information to care for people in a personalised way. People had the opportunity to engage with a variety of activities and make suggestions to improve the service.

People and their relatives felt the service was well-led, that staff and management were approachable, and any concerns were dealt with appropriately. The registered manager had comprehensive monitoring systems in place, they were aware of their duties and worked together with other agencies to ensure people received quality care and support.

Rating at last inspection: Requires Improvement – last report published 09 May 2018.

Why we inspected: At the last inspection in February 2018 we found three breaches of the Health and Social Care Act 2008 (Regulated activities) Regulations 2014. The service was rated overall Requires Improvement with a Requires Improvement rating in the Safe and Well led domains and a Good rating in the Effective, Caring and Responsive domains. Requirement notices were served.

Following our inspection, the provider informed us what they would do to meet the regulations.

We carried out this comprehensive inspection to check if they had now met the regulations. Our visit was unannounced. This meant the staff and the provider did not know we would be visiting. During this inspection we found the provider had implemented the necessary improvements. At this visit we found evidence to demonstrate and support the overall rating of Good.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk