65 Charlton Road

Updated 23 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by 2 inspectors.

Service and service type

65 Charlton Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. 65 Charlton Road is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We looked at all the information we had about this location, including notifications of significant events.

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

During the inspection

We met 6 of the people who lived at the service, the registered manager and 2 care workers. We observed how people were being cared for and supported. Our observations included, the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at records the provider used for managing the service, including the care records for 3 people, how medicines were managed, records of meetings, complaints, incidents, and audits.

We had feedback from the family members of 3 people.

Updated 23 September 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

65 Charlton Road is a residential home for up to 7 adults with learning disabilities. At the time of the inspection, 7 people lived at the service.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support: The service supported people to make choices and be independent. The staff focused on people's strengths and promoted what they could do for themselves. People were supported to pursue interests and have meaningful lives. People were supported in a safe, clean, well-equipped, well-furnished and well-maintained environment. People were supported to be involved in their care. People accessed specialist healthcare services when needed. People were supported to take their medicines in a safe way.

Right Care: The staff promoted equality and diversity. They provided kind and compassionate care. Staff respected people's privacy and dignity. They understood people's individual needs and responded to these. There were systems designed to protect people from abuse. Staff had training and knew how to recognise and report abuse. There were enough appropriately skilled staff to meet people's needs and to keep them safe. Staff supported people with their communication using a range of techniques, which reflected people's individual needs and best practice. People were supported to pursue a range of activities. Risks to people's safety were assessed and planned for.

Right culture: There was a positive culture, where people felt safe. They had good relationships with staff and each other. People received good quality care and support. Staff understood best practice for supporting people with learning disabilities and autistic people. Staff turnover was low, which supported people to receive consistent care from staff who knew them well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 9 December 2017).

Why we inspected

We undertook this inspection to assess that the service is applying the principles of right support, right care, right culture.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.