The Croft

Updated 18 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 12 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 18 January 2022

About the service:

The Croft is a residential service that provides care for up to 60 people. At the time of our inspection there were 43 people using the service. The service provided accommodation and personal or nursing care to older adults, in particular those with dementia. People lived in their own bedrooms. Rooms had ensuite bathroom facilities. There were also communal bathroom facilities, lounges and dining rooms.

People’s experience of using this service:

People’s experience of using the service was positive. People told us, “Yes I am being looked after here and yes of course I am safe”, “All the staff are very nice to me” and “Everyone should live here.” People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe. People’s risks were assessed and measures put in place to reduce the risks. Staff received supervision and training, which provided them with the knowledge and skills to perform the roles they were employed to do.

Care was person-centred and focused on people living with dementia to ensure they lived rewarding lives. The care was designed to ensure people’s independence was encouraged and maintained. The management team had embraced continuous learning, and new ways of working. There was workplace culture that was open and honest, staff we spoke with provided positive feedback about the management team. The staff were committed to ensuring improvements continued to ensure the best care for people who lived at The Croft.

Rating at last inspection:

At our last inspection the service was rated Requires improvement and the report was published on (27 January 2018).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received. We inspect services rated ‘requires improvement’ within one year of our previously published inspection report. We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.