21 August 2013
During a routine inspection
We found, through detailed care plans that were reviewed regularly and the care delivered in line with those care plans, that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
Staff recruited by this agency went through robust checks that would ensure that personnel were suitable to do the job and capable of offering care and support to vulnerable people.
All staff employed by this agency were offered, induction, mandatory training, bespoke training, supervision and appraisals. This would ensure they were supported and monitored to do the job required safely and competently.
The agency had an internal audit system that measured the processes used by them for their efficiency and value. They also asked people using the service and the staff working with this agency for their opinions on the quality of the service.