4 February 2014
During a routine inspection
People who used the service told us the staff were very good. One person said, 'They (the staff) all know me and what I need and they listen to me.' Another person said, 'The staff are always checking out if I am alright, they are really good.'
People were provided with a choice of suitable and nutritious food and drink. We saw five care records which contained a care plan for eating, drinking and nutrition. These were in order to maintain a healthy balanced diet.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
There were effective systems in place to reduce the risk and spread of infection. We spoke with people who used the service and they told us that staff wore gloves and aprons when required. One person said, 'The staff wash their hands regularly and use anti-bacterial hand gels.'
People felt their comments and complaints were listened to and acted on. We spoke with people who used the service and one person said, 'I have never had to complain, the staff are lovely.' Another person said, 'The staff help me to talk through my worries, but I don't have any concerns about the service.' Another person had made a complaint and felt this was handled appropriately.