Park House

Updated 10 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Park House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spent time with people in the communal areas of the home and saw how staff supported people they cared for. We spoke with 3 people who lived at the home and 4 people’s relatives. We also spoke with the chief executive officer, registered manager, 4 carers and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We spoke with 1 professional who was visiting the home. We looked at the care records for 2 people and multiple medicines records for people living in the home. We checked the care people received matched the information in their records. We looked at records relating to the management of the service, including audits and recruitment checks.

Updated 10 October 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Park House is a residential care home providing accommodation and personal care to 6 people at the time of the inspection. The service can support up to 9 people.

People’s experience of using this service and what we found

Right Support

People were supported by staff who recognised and reported the risk of abuse. People’s risks were assessed, monitored and managed. People were supported by enough staff who were safely recruited to work in the service. People’s medicines were managed safely. There were effective systems to prevent and control infections.

People were supported to eat, and drink where required and have a healthy diet. People were well treated and supported with their equality and diversity respected. People received person-centred care which met their needs and preferences and their communication needs were assessed and met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care

People’s needs were assessed and delivered in line with their choices and they were supported by staff who were trained to meet their needs. Staff worked with other health and social organisations. The home was adapted and decorated to meet people’s needs and preference. They were supported to share their views and be involved in their care. People were supported to develop and maintain relationships and take part in activities and things of an interest to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider planned to review the assessments in place to ensure they were decision specific.

Right Culture

Processes were in place to record any accidents and incidents. People’s privacy and dignity was respected, and their independence promoted. The provider acted on any concerns and complaints raised to improve people’s care.

People were supported by staff who shared a positive culture which provided them with good outcomes. The provider and staff were clear about their roles and responsibilities. The registered manager understood their obligation under the duty of candour. People and staff were involved and engaged in the service whilst we had mixed reviews from people’s relatives. The provider was continuing to learn to improve people’s care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 January 2019).

Why we inspected

The inspection was prompted in part due to concerns received about the safety of people. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.