Te Hira Care Home Limited

Updated 19 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 26 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 19 September 2020

The inspection site visit took place on 7 August 2018 and was unannounced. Te Hira is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home is a three storey building and is registered to provide care for up to 14 older people who may have dementia but do not require nursing care. Residential care and support is provided on all floors of the home. At the time of our inspection visit there were 13 people living at the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We last inspected this service in January 2016, when we rated the service as ‘Good’ overall. At this inspection we found the evidence continued to support the rating of ‘Good’. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were protected from the risks of abuse because staff received training in safeguarding people and they understood their responsibility to report any concerns to senior staff. Risks to people's health and wellbeing were managed.

The registered manager made sure there were enough suitably skilled, qualified and experienced staff to support people safely and effectively. The registered manager checked staff were suitable for their role before they started working for the service.

Staff worked within the principles of the Mental Capacity Act 2005 and supported people to have maxi-mum choice and control of their lives. People were supported to eat and drink enough to maintain a balanced diet that met their needs and preferences. People were supported to maintain their health.

People and staff felt well cared for. Staff understood people’s needs and interests and supported them to enjoy their lives according to their preferences. Staff respected people’s right to privacy and supported people to maintain their independence.

The registered manager demonstrated they valued care staff and promoted their learning and development. Staff enjoyed their work and were motivated to provide people with a good standard of care.

People were involved in planning how they were cared for and supported. Care was planned to meet people’s individual needs and preferences and care plans were regularly reviewed. People knew how to complain and had the opportunity to share their views and opinions about the service they received.

The registered manager was committed to ensuring people received good quality care. Systems ensured good standards of care were consistently maintained for people.