Archived: Trees Residential Care Home

Updated 25 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 8 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 25 February 2022

Trees is a residential care home for 22 people, some of whom may be living with dementia. People have their own rooms with shared bathing and social facilities. At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they felt safe and staff knew how to report any concerns. Risks were managed in a person-centred manner with measures in place to minimise the risk of harm. Staffing levels ensured people’s needs were met promptly as they worked well as a team and medication was safely managed. Staff had received relevant training and had access to regular support from the leadership team. The home was clean and fresh.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s nutritional and hydration needs were met with a varied menu and they were able to access health and social care support as needed.

Staff were caring, kind and considerate, providing reassurance and encouragement where needed. People’s privacy and dignity was respected and wherever possible people were included in discussions about their care needs.

Care records were detailed and reflected people’s needs, providing staff with necessary information and guidance. Complaints were handled well and compliments were shared with staff.

The registered manager and provider were committed to delivering high standards of care and the policies, procedures and systems supported and evidenced this. Where improvements were needed, these were actioned promptly and effectively. Best practice was followed and people were happy and settled in their home.

Further information is in the detailed findings below.