G&M Healthcare

Updated 6 March 2023

G&M Healthcare is located at 346 Cemetery Road, Sheffield, S11 8FT. The service has a ground floor reception with two consulting rooms and a treatment room on the lower ground which can be accessed via a lift if required.

The provider, G&M Healthcare Ltd, is registered with the CQC to carry out the regulated activities diagnostic and screening, services in slimming clinics, surgical procedures and treatment of disease, disorder or injury from this location.

The provider operates a clinician-led service which specialises in aesthetic treatments and weight loss services. The service does not offer NHS treatment. Services are available to adults aged 18 years or over only.

The service and the treatments within scope of registration are led and carried out by the provider who is a doctor registered with the general medical council (GMC). There is a lead clinical therapist who carries out procedures under patient specific directives from the doctor and a receptionist. There are also two nurse staff who work ad-hoc at the clinic.

The service is open 10am to 6pm Monday to Friday. The service opens at weekends and late evenings as and when required.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and information provided pre-inspection by the service.

During our inspection we:

• Spoke with the registered provider and registered manager.
• Spoke with reception staff.
• Looked at information the clinic used to deliver care and treatment plans.
• Reviewed documents and policies used by the service.
• Reviewed patient feedback received on-line and by CQC.
• Observed the premises where services were delivered from.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 6 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at G&M Healthcare as part of our inspection programme of a new provider registration for the service. This was a first rated inspection for the service that was registered with the Care Quality Commission (CQC) in April 2022.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. G&M Healthcare provides a range of non-surgical cosmetic interventions, for example wrinkle relaxing injections which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The registered provider for the service is G&M Healthcare Ltd who provides treatments privately to fee paying clients. The registered provider has a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider organised and delivered services to meet patients’ needs following best practice guidelines.
• The provider had appropriate safety systems and processes for monitoring and managing risks.
• The provider was proud of the work they did and of the quality of service they provided.
• Services were offered on a private fee paying basis only and were accessible to people who chose to use it.
• There was a clear strategy and vision to promote good quality care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services