• Care Home
  • Care home

The Hunters Lodge Care Centre

Overall: Good read more about inspection ratings

Hollybush Lane, Oaken, Codsall, Wolverhampton, West Midlands, WV8 2AT (01902) 847575

Provided and run by:
Interhaze Limited

Latest inspection summary

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Background to this inspection

Updated 19 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of two inspectors and a specialist advisor. A specialist advisor is a person who has particular professional knowledge and expertise relevant to this type of service.

Service and service type

The Hunters Lodge Care Centre is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service did not have a manager registered with the Care Quality Commission. However, at the time of the inspection the three unit managers were in the process of registering with the CQC.

Notice of inspection

This inspection was unannounced on the first day and announced on the second. Inspection activity took place on 23 and 24 January 2020.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and a health professional and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and three relatives about their experience of the care provided. We spoke with 15 members of staff including the unit managers, area managers, clinical lead, one nurse, two senior care officers, five care workers, the cook and a visiting social care professional.

We reviewed a range of records. This included 12 people’s care plans and medication records. We looked at six staff files in relation to recruitment and staff supervision. We also viewed a variety of records relating to the management of the service, including policies and procedures and quality assurance audits conducted by the managers.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and other evidence provided by the managers to support the inspection.

Overall inspection

Good

Updated 19 March 2020

About the service

The Hunters lodge Care Centre is a care home providing personal and nursing care for up to 90 people. There were 67 people living at the home at the time of our inspection. The service consists of three separately operated units located on the same site each providing support to people who have physical disabilities, mental health conditions or are living with dementia and may require nursing care. Terrace Unit provides support to people living with dementia, Kitwood Unit provides care for people living with dementia who also have nursing needs, and Pavilion Unit specialises in care for people living with mental health conditions.

People’s experience of using this service and what we found

People were kept safe by staff that knew how to minimise risks to people and understood the signs of any potential abuse. There was enough staff to keep people safe and staffing levels were regularly reviewed.

People were supported by staff who had received an induction and ongoing training to enable them to support people safely.

People were supported to have choice and control of their lives and staff understood how to support them in the least restrictive way possible; the policies and systems in the service supported this practice.

People's care plans reflected people’s needs and preferences and staff were knowledgeable about what support people needed.

People had access to enough food and drink to support a healthy diet, and specialist diets were catered for when needed.

People were supported by kind and caring staff who respected their privacy, dignity and independence.

People and their relatives knew how to complain, and where concerns had been received these were managed in line with the providers policy.

Quality monitoring systems were in place which included audits covering all areas of the service to monitor the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (report published 14/02/2019)

Why we inspected

The inspection was prompted in part by notification of a specific incident. Following which a person using the service died. This incident is subject to a coroner’s regulation 28 report to prevent further deaths. As a result, this inspection did not examine the circumstances of the incident, however improvements made following the incident were examined as part of the inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.