Updated 19 March 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of two inspectors and a specialist advisor. A specialist advisor is a person who has particular professional knowledge and expertise relevant to this type of service.
Service and service type
The Hunters Lodge Care Centre is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service did not have a manager registered with the Care Quality Commission. However, at the time of the inspection the three unit managers were in the process of registering with the CQC.
Notice of inspection
This inspection was unannounced on the first day and announced on the second. Inspection activity took place on 23 and 24 January 2020.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and a health professional and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and three relatives about their experience of the care provided. We spoke with 15 members of staff including the unit managers, area managers, clinical lead, one nurse, two senior care officers, five care workers, the cook and a visiting social care professional.
We reviewed a range of records. This included 12 people’s care plans and medication records. We looked at six staff files in relation to recruitment and staff supervision. We also viewed a variety of records relating to the management of the service, including policies and procedures and quality assurance audits conducted by the managers.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data and other evidence provided by the managers to support the inspection.