Poplars Care Centre

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

At our last assessment (published 24 April 2024) the overall rating was good. At this assessment the rating has remained the same. This assessment was undertaken on 18 July to 26 July 2024 and included all of the well-led domain only as this was not covered in our last assessment. The rating of well-led has changed from requires improvement to good. Poplars Care Centre provides personal care and accommodation for up to 71 people. The service provides nursing care and most people who live there live with dementia. The service is also registered to provide support to people with learning disabilities and autistic people. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. ‘Right Support’ There was good oversight of the quality of the service. There were systems in place to audit records, staff practice and people’s experience to check on service quality. If and when shortfalls were identified action was taken to address concerns. ‘Right Care’ The service worked jointly with partners to ensure people had access to the care they needed. Innovation was promoted by the provider and improvements implemented at the service. ‘Right Culture’ The staff team were well motivated and overseen by a registered manager with the passion and competence to undertake the role. There was a positive atmosphere and culture at the service.

People's experience of this service

People told us they felt safe and cared for living at the service. One person said, “I feel safe and looked after.” People and their relatives told us they were listened to, and managers acted if they raised concerns.