Godfrey Robinson - Care Home Physical Disabilities

Updated 14 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 2 October 2018 and was unannounced.

Before the inspection we reviewed all the information we held about the service. This included information we received from safeguarding and statutory notifications since the last inspection. We sought feedback from the commissioners of the service prior to our visit. The registered provider also completed a provider information return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help us plan the inspection.

The inspection was carried out by two inspectors. We spoke with the registered manager, two care staff, the chef, the maintenance worker and the volunteer coordinator. We spoke with three people who used the service and one relative. We looked at two people's care records, three staff recruitment files, staff training and supervision records. We also looked at records in relation to the management of the service, including quality audits, surveys and development plans.

After the inspection we contacted by telephone and email, two relatives, a volunteer and four visiting professionals. No professionals provided feedback.

We used the Short Observational Framework for Inspection 2 (SOFI 2). SOFI 2 is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 14 November 2018

This inspection took place on 2 October 2018 and was unannounced.

Godfrey Robinson - Care Home Physical Disabilities is care home in a residential area of North Ferriby. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. The home is registered to provide accommodation and care to 19 people with physical disabilities. The home provides support to younger adults aged between 18 and 65 years and older people.

At our last inspection in October 2015, we rated the service overall good. At this inspection, we found the evidence continued to support the overall rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Medicines were managed safely and staff had a good knowledge of the medicine systems and procedures in place to support this. We found staff had been recruited safely and training was provided to meet the needs of people. Staff received supervision and annual appraisals.

Staff received training on safeguarding adults from abuse and understood their responsibilities in respect of protecting people from the risk of harm. Accidents and incidents were responded to appropriately and monitored by the management team. The service was clean and infection control measures were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s nutrition and hydration needs were catered for. We made a recommendation about the meal time experience.

There was a positive caring culture within the service and we observed people were treated with dignity and respect. People’s wider support needs were not always met through the provision of activities.

There was a complaints policy and procedure made available to people who received a service and their relatives. Feedback was sought from people and their relatives and this was positive.

There was a range of quality audits in place completed by the management team. These were up-to-date and completed on a regular basis. Staff told us they felt recent concerns regarding staff team morale were improving. The registered manager was supported by the wider organisation to address staffing issues and ensure there was no impact on people receiving a service.

Further information is in the detailed findings below.