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Fryers House - Care Home with Nursing Physical Disabilities

Overall: Good read more about inspection ratings

Fryers Close, Romsey, Hampshire, SO51 5AD (01794) 526200

Provided and run by:
Leonard Cheshire Disability

Latest inspection summary

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Our current view of the service

Good

Updated 9 July 2024

Fryers House - Care Home with Nursing Physical Disabilities is a care home registered to provide accommodation, nursing, and personal care. The aim of the service is to provide support and care for people with physical disabilities. The assessment was unannounced and started on 23 July 2024 and ended 6 August 2024. We looked at 7 quality statements. At our last inspection under our old methodology (report published 30 April 2019), the service was rated as good. At this assessment the rating remained the same. We completed this assessment due to concerns received from a partner agency in relation to risk management. The registered manager was aware of these issues and had already made improvements to ensure people’s safety at the time of our inspection. We identified some shortfalls with risk assessment records but were assured by the actions the registered manager was taking to improve them. People and relatives were positive about the way their risks were managed and staff understood people’s needs well. We also found some medicine records needed improvement and this was being worked on at the time of our assessment. Staff had the skills and knowledge they needed to support people safely. Care staff were being upskilled which meant people could go out more. The provider had a range of quality assurance systems in place. The registered manager and operations manager were in the process of embedding them and ensuring these were being used effectively. Staff told us there was a positive culture in the service and were committed to delivering high-quality, person-centred care for people. Staff enjoyed working at Fryers House and felt valued for the work they did. The leadership team were open throughout our assessment and took our feedback on board.

People's experience of the service

Updated 9 July 2024

People and relatives were positive about the care and support people received at Fryers House. Comments included, “This is my family home now, it’s wonderful and I am so pleased to be here. I was so happy I could stay here; I feel like I belong here now, they know me very well.”, “Fryers House has made my dad’s life worth living again. We had been told after his last stroke that his life was not worth living, Fryers has given us hope back.” and “[Fryers House] is really lovely. Honestly it is a relief to go there. You feel comfortable, it is like a family. Nothing feels like it is too much.”