Background to this inspection
Updated
18 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 2 February 2022 and was announced. We gave the service one day's notice of the inspection.
Updated
18 February 2022
About the service
Appley Cliff is a residential care home providing personal care to 13 people with a physical disability. People are accommodated in one adapted building providing all single bedrooms and suitable bath/shower rooms and living space such as a lounge, dining room and activity rooms. Full access is also available to an accessible garden.
People’s experience of using this service and what we found
People told us they felt safe at Appley Cliff. This was also the opinion of relatives and external professionals we spoke with.
People's needs were met in an individual and personalised way by staff who were kind and caring. Independence was promoted, privacy, dignity and people's rights and freedoms were upheld. People were empowered to make their own choices and decisions. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in the development of their care plans which were designed to promote independence and ensure their needs were known and met by staff.
People and their relatives felt listened to and knew how to raise concerns. They, and their relatives told us they would recommend the service to others.
There were enough staff to support people, most had received all necessary training and staff worked well together. Arrangements were in place to ensure staff received formal and informal supervision from senior staff.
Staff, people and relatives were positive about a new manager who had recently been appointed for the service. We identified some minor areas for improvement. The manager and senior staff responded promptly and were positively taking action where needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was requires improvement (published July 2018). At this inspection improvements had been made and the service is now rated good.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.