Updated 21 May 2024
Date of assessment 13 June to 26 June 2024. We visited the service and spoke to people and staff on 13 June 2024. We reviewed records offsite and spoke with people, relatives and advocates between 13 June and 26 June 2024. Birnbeck House – Care Home manages a supported living service which provides personal care for up to 12 people with a learning disability, some of whom were also autistic. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Not everyone who used the service received personal care. At the time of the inspection the service was supporting 5 people with personal care. The service did not have a registered manager, but an interim manager was based at the service and was supported by a senior management team. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This was a responsive assessment due to concerns raised to us about the service. This is the first assessment of the service. The assessment did not cover all parts of our Single Assessment Framework. We reviewed quality statements in Safe, Effective and Well-led key questions. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. We found 4 breaches of the legal regulations in relation to safe care and treatment, good governance, staffing and need for consent. We have asked the provider for an action plan in response to the concerns found at the assessment.