Archived: Eden Place Limited - 9 Manor Road

Updated 28 August 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 23 July and the provider had been given 24 hours’ notice so we could ensure people were present at the service. The inspection team comprised of one inspector.

We reviewed the information we held about the service. We looked at information received from relatives and visitors, we spoke to the local authority commissioning team and they had no further information. We reviewed the statutory notifications the registered manager had sent us. A statutory notification is information about an important event which the provider is required to send us by law. These may be any changes which relate to the service and can include safeguarding referrals, notifications of deaths and serious injuries.

We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We did not receive this prior to our visit and the registered manager told us this had not been received by them.

We spoke with two people who lived at the service. We also spoke with two staff at Eden Place Limited - 9 Manor Rd, and seven staff at Eden Place Mental Health Nursing Home who also supported them. This included the registered manager, nursing staff and care staff. We looked at two care records and records of the checks the registered manager made for assurance that the service was good. We observed the way staff worked and how people at the service were supported. Due to the complex needs of the people at the service, some people were not willing to discuss their experiences of the care and support they received with us.

Updated 28 August 2015

We carried out this inspection on 23 July 2015. The provider was given 24 hours notice of the inspection so we could ensure people were present at the service.

Eden Place Limited - 9 Manor Road, is registered for up to three people offering accommodation for people who require nursing or personal care, for people with mental health needs. At the time of our inspection there were three people living at the service.

The three people living at Eden Place Limited - 9 Manor Road lived independently, however were supported by staff from Eden Place Mental Health Nursing Home with one to two hours care support each day. People accessed Eden Place Mental Health Nursing Home daily for support with medicine. Additional support was provided with people’s health needs, financial management, meals and with some social activities. The two services were situated within close proximity of each other.

A requirement of the service’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. A registered manager was in post.

Support was provided that met people’s needs and there were enough staff to care for people safely. People’s health and social care needs were reviewed regularly, staff referred to other health professionals when needed, so people were supported to maintain their health and wellbeing. Risk assessments were completed and plans minimised risks associated with people’s care.

People told us they felt safe living at the service and accessed assistance from staff at Eden Place Mental Health Nursing Home if this was required. Staff knew how to safeguard people and what to do if they suspected abuse. People were protected from harm as medicines were stored securely and systems ensured people received their medicines as prescribed. Checks were carried out prior to staff starting work at the service to make sure they were of good character and ensure their suitability for employment.

Staff understood the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLs). No one at the service lacked capacity or had a DoLs authorised.

Staff had training to do their jobs effectively, in order to meet people’s care and support needs. Staff were encouraged to continue to develop their skills in the area of health and social care. Staff told us they felt supported by the management team to carry out their roles effectively.

People’s nutritional needs were met and they either prepared meals independently or had meals at Eden Place Mental Health Nursing Home. People took part in some organised activities but chose to go out independently and pursue their own interests most of the time.

People told us they liked living at the service and that staff were kind and caring. People were cared for as individuals with their preferences and choices supported. Staff treated people with dignity and respect when supporting them and encouraged people to be independent. Relatives were encouraged to be involved in supporting their family members.

People were positive about the management team and the running of the service. The registered manager was responsive to people’s feedback in developing the service, and making continued improvements. Systems and checks were in place and these made sure the environment was safe for people that lived there and that people received the care and support they needed. People knew how to complain if they wished to and complaints were recorded and actioned in a timely way.