25 February 2021
During an inspection looking at part of the service
Mayfield Residential Home provides personal care and accommodation for up to 29 older people. There were 23 people living at the home at the time of the inspection, some of whom had a dementia related condition.
People’s experience of using this service and what we found
There were systems and processes in place for risk management for people. However, there was information available on how staff should support people which could cause confusion and increase the risk to people's safety and welfare.
There were organisational governance processes in place to monitor the quality of the service. However, some shortfalls were found.
Most staff provided positive feedback on the management of the service; some concerns were still being raised. The provider was taking action to address this.
People were supported by sufficient numbers of staff who had received training for their role.
People received their medicines from staff who had been trained to safely administer medicines.
Staff had received training about good practice for infection prevention and control. Information and guidance on infection control measures in place were available for staff and people.
People and their relatives provided positive feedback on the caring, friendly nature of staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 05 September 2019)
Why we inspected
We received concerns in relation to the management of the service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.