The last time we visited the service in May 2012, we found care records were not regularly reviewed which meant there was a risk that a change in people's needs could be overlooked. We also found there were no effective systems in place to regularly assess and monitor the quality of the service provided by the home.We therefore issued compliance actions for regulation 9 (Outcome 4: Care and welfare of people who use services) and regulation 10 (Outcome 16: Assessing and monitoring the quality of service provision).
The purpose of this review was to see what action the provider had taken in order to comply with these regulations.
We were unable to speak with the manager at the time of our visit due to the manager being on sick leave. We spoke with both the administrator and person in charge of training for Moorleigh Nursing Home and Moorleigh Villa. There was no deputy manager in place at Moorleigh Villa for us to speak to.
We asked people living at the home if they would like to speak to us. We spoke with one person who told us they felt happy at the home. This person said; 'The staff are good. They'll do anything for you.' The person we spoke with told us they were asked for their views on the running of the home.