- Care home
Royal Court Care Home
Report from 19 July 2024 assessment
Contents
Ratings
Our view of the service
Royal Court Care Home is a residential care home, supporting older people, some of whom were living with dementia. At the time of our inspection 25 people were living at the service. We carried out an assessment of this service on 5 September 2024. This assessment was to follow up on previous enforcement action we had taken against the service. Previously we were concerned about people’s safety, relating to managing risks, medicines and infection, prevention and control. We were also concerned about a lack of person centred care and ineffective governance. During this assessment, we found that significant improvements had been made. The provider had worked closely with the local authority and had addressed all concerns found at our last inspection. New governance systems and a new management structure had been effective in making improvements. Risks posed to people were now assessed and mitigated. Medicines were safely managed. Refurbishment had taken place and the provider had purchased various new furniture items and equipment, domestic staff hours were increased and infection, prevention and control was now safely managed. A new staffing structure had improved the culture within the service and people were receiving person centred care. Some improvements were required to ensure care records were robust, the provider had recognised this and was in the process of implementing a new digital system. This was a recording concern, and we found no impact to people. We received positive feedback from external professionals and agencies who worked with the service, about the improvements which had been made.
People's experience of this service
People and relatives told us the service had improved, particularly how the service was managed, activities in place, food choices and the environmental changes. People told us they felt safe living at the service and staff were kind. Comments included, “I absolutely feel safe here. The staff are all lovely, that is the way they are.” And “The staff are good, I can talk to any of them about my problems and they will help me.” A relative said, “[Name] is at risk of falls, they have equipment in place and staff watch out for them.” People and relatives told us the cleanliness had improved, a relative said, “It is much cleaner now and does not smell anymore.” People also told us they had confidence in the new manager. 1 person said, “The manager is nice, I can talk to them” and a relative said, “It has vastly improved here, the atmosphere seems better.”