15 April 2013
During a routine inspection
We spoke with two care workers. We found they respected people as individuals and knew a lot about the people and their personal preferences.
People's needs had been assessed and care and treatment was planned and delivered in line with their individual care plan.
The provider had a system in place to make sure care workers recruited had the required documents and checks in place to protect people.
People who used the service were cared for by care workers who were suitably trained and qualified to meet people's needs.
The provider made sure care workers were trained to an appropriate standard to meet people's needs. They encouraged care workers to participate in regular team meetings and supervisions.
The provider had systems in place to regularly assess and monitor the quality of service that people received.
We last inspected the service on 24 July 2012 and found that the provider had incomplete records. During this Inspection we found improvements had been made.
In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.