The Care Quality Commission
  • Care Home
  • Care home

Archived: Exbury Place

12-13 Exbury Place, St Peter's, Worcester, Worcestershire, WR5 3TP (01905) 611147

Provided and run by:
Scope

All Inspections

26 November 2013

During a routine inspection

We were not able to seek people's views of the service because they had limited communication. Therefore we have not made any direct quotes for people who used the service. We observed staff interactions with people that used the service during the inspection. We spoke with a regional service manager, a team leader and three staff who provided care to people.

We looked at the care records for two people who lived at the home and we looked at other supporting documents for people who used the service.

We found consent had been obtained from people before care and treatment had been provided. During our inspection we observed staff offered people choice and respected their wishes.

We found that people received care and support as planned according to their needs. Staff understood people's needs and how to give the support that they required.

People were cared for in a safe and clean environment. The premises were suitable for people who had limited mobility.

We found the staffing levels for were sufficient to meet the needs of the people they supported.

The provider had a system in place that monitored the quality of the service they provided.

5 February 2013

During a routine inspection

We were not able to speak with people during our inspection of the home because they were not able to communicate with us due to their complex needs. We observed how care workers interacted with people to support them and we saw people responded in a positive way to care workers suggestions.

We saw care workers provide one to one care throughout the day, consistently supporting and providing comfort and positive interaction.

We observed people talking part in personal activities and we heard engaging conversations with people that provided constant reassurance. We found care workers respected people as individuals and knew a lot about their personal lives and preferences.

People's changing needs were regularly assessed and reviewed with the delivery of care in line with any amendments to care plans.

People were safeguarded as the provider had taken steps to ensure any potential instances of abuse could be identified and reported. Care workers told us they felt supported to take the appropriate action where required.

The provider had a system in place to make sure care workers had the required levels of training to meet people's individual care needs. The provider had a system in place to effectively deal with complaints.

We last inspected the service on 10 February 2012 and found that the registered provider was not two essential standards. During this Inspection we found improvements had been made.

27 February 2012

During a routine inspection

We carried out this review to check on the care and welfare of people who used this service. When we visited the home we met people who lived there, staff and the team leader on duty.

Some of the people who lived at Exbury Place were not able to tell us much about their experience at the home due to their condition. We saw that staff interacted with people who used the service in a friendly, courteous and respectful manner. We saw that people were very relaxed and at ease with staff and within their home environment.

We pathway tracked the care for two people and looked at how their care was provided and managed. We saw that staff looked after people well. Discussion with staff demonstrated they were aware of people's care and support needs.

We found that although people received effective and appropriate care and support to meet their personal needs the records did not support this.

Staff told us they worked well as a team and had coped with the management changes to the service during the past year. We were told that a new manager had been in post for the last month.

Records were not available at the time of the inspection visit to demonstrate that the quality of service delivery had been assessed and monitored.