24 September 2013
During a routine inspection
We saw that each service user had care records which contained assessments and care plans and other information, such as health care provision, which were up to date. These were drawn up in such a way as to ensure people's dignity and rights were protected. The service operated a key worker system where care staff took a lead role in the care planning for individual people.
We found that the provider had developed their systems and processes to support them to work in co-operation with others. This included annual health checks, medication reviews with pharmacies, working with local authority safeguarding teams and social care reviews. We saw that people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
We saw evidence of regular visits made by senior managers of SCOPE who recorded their visits. These visits took the form of meetings with the manager and themed inspections of selected aspects of the running of the home.