30 May 2012
During a routine inspection
The people in the home chose what to have for their meals and a member of staff came to the house each evening to support them to prepare their main meal. Most of the time, including overnight, they did not have staff there, because they had achieved a high level of independence. They took responsibility for keeping the house secure. They knew how to access additional support quickly if necessary. The person we spoke with said staff had a good understanding of things they found difficult.
There was a cleaning rota in the home. The person told us 'We don't have to stick to it, it's more of a reminder what's to be done and who needs to do it'. We were told the two people in the home chose to do some things together and also valued having their individual interests and routines.
The person we spoke with was clear about who they would go to with any concern. They said they had received training about keeping safe.
A survey by the provider in December 2011 found that people in the home agreed with the statement: 'I have someone I can talk to if I am unhappy'.
The manager told us people who lived in the home were referred to as 'customers'. She said people were encouraged to use the complaints procedure whenever they considered the service delivered less than they expected as a customer. The person we spoke with showed us that there was guidance in the home about how to make a complaint, but they had never wished to do so. They knew how to report defective appliances or furnishings and their experience was that such matters were quickly put right.