25 July 2013
During a routine inspection
We asked people if they were involved in planning their support and everyone either said or indicated by gesture that they were.
Menus were planned with the people who lived in the home. This was done by discussing likes/dislikes and what people felt like eating. This provided a very flexible menu for people. In practice it meant that at any mealtime it was likely that people could be eating a different meal.
We saw that policies and procedures were in place to help ensure that people's medication was being managed appropriately. During our visit we saw that medication was being given as prescribed.
Information about the quality of service provided was gathered on a daily basis with direct feedback from the people living there.