Archived: Scope Inclusion South West

People told us that they were happy with the care their relative was receiving one family member told us "I couldn't manage the care any longer myself, having scope here has helped me to keep my relative at home' another person said "The carers are lovely and they support me as well, I don't know what I would do without them". All people who used the service had clear assessments of their needs and plans and strategies were in place to meet them. Individuals care plans were reviewed regularly.

We saw written evidence of a robust staff selection process and training program for any new members of staff.

Staff listened to each individual and encouraged their independence within the range of people's disabilities. Individuals were given choices about their care and how they spent their day. People had access to informal and organised social activities.

The staff we spoke to were all aware of safeguarding vulnerable adults and recognising signs of abuse and knew how to report any concerns. People's families told us they felt their relatives were being cared for safely within their own homes.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People experienced care, treatment and support that met their needs and protected their rights.

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked effectively in co-operation with others

People were cared for and supported by suitably qualified, skilled and experienced staff who enjoyed their work.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.