11 December 2013
During a routine inspection
We spoke with a team leader and three staff who provided care and support to people.
We looked at the care records for two people who lived at the home and we looked at other supporting documents for people who used the service.
We found consent had been obtained from people before care and treatment had been provided. During our inspection we observed staff had offered people choice and provided support according to their wishes. Staff we spoke with told us they respected people's individual choices and decisions. One staff member said: 'It's about asking people and giving them choice. You need a reply of yes'.
We found that people received care and support as planned according to their needs. Staff understood people's needs and how to give the support that they required. We found the staff consulted with other medical professionals when people required additional support.
We found the staffing levels for were sufficient to meet the needs of the people they supported.
We found the provider did not have an effective system in place that monitored the quality of the service they provided.