27 January 2014
During a routine inspection
We found that people’s dignity and independence was respected in the service. We observed people provide care in a positive and kind way, staff interacted with people in a way that they understood and that met their individual needs.
We found that the care provided was safe and that care plans had been reviewed regularly. Care plans were detailed in a format that people could understand and had picture guides to support understanding of how to use equipment to meet their needs safely.
We found that there was a sufficient number of staff on duty on the day of our inspection. The staff we spoke with were all happy in their work and were positive about the company and registered manager. The registered manager showed clear leadership by implementing improvements at the service which have been sustained since our last inspection on 04 March 2013.