Linear Park is a residential care home in Newton-le-Willows. The service offers accommodation and support for up to 31 people living with dementia. This was an unannounced inspection carried out by an Adult Social Care inspector. During the inspection we spoke with seven people who lived in the home, five visitors, six members of staff and the registered manager. There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We observed care and support in communal areas, spoke with people in private and looked at care and management records.
People told us that they felt safe in the service and they did not have to wait long for staff to assist them.
We saw that medicines was not always managed safely or given in a manner that met people’s individual needs.
Some of the systems used to assess the quality of the service had not identified the issues that we found during the inspection. The majority of these were discussed with the registered manager who immediately put new systems into place.
People told us that they, and their families, had been included in planning and agreeing to the care provided. We saw that people had an individual plan, detailing the support they needed and how they wanted this to be provided.
People told us that they were treated with kindness, compassion and respect. We saw many positive interactions and people enjoyed talking to the staff in the home.
People told us that were able to see their friends and families as they wanted. We saw that there were no restrictions on when people could visit the home. All the visitors we spoke with told us they were made welcome by the staff in the home.
The staff told us they were aware of their responsibility to protect people from harm or abuse. They knew the action to take if they were concerned about the safety or welfare of an individual. They told us they would be confident reporting any concerns to a senior person in the home.