Aesthetics by Lauren Turner

Updated 15 November 2022

Aesthetics by Lauren is an independent provider of medical services. The service provides a broad range of aesthetic services that are not regulated by the Care Quality Commission (CQC), but some services that are, including thread lifts and weight loss prescriptions. This report references only those services that are regulated by CQC. The service is provided to adults only.

Aesthetics by Lauren is based at 133 Lordship Lane, London SE22 8HX. The service is for private fee-paying patients only, the service does not see NHS patients. The provider is registered with the CQC to deliver the regulated activity of surgical procedures.

The provider primarily provides services to patients throughout London. The service is self-contained within a single premises, with all patients checking in at reception. The service has one number clinical room.

The service operates on Monday to Saturday from 9.30am until 8pm on Wednesdays and Thursdays, 9.30am to 4pm on Fridays, Saturdays and Mondays. The service does not formally provide a service outside of these hours. Thread lifts and prescriptions at the service are conducted by a nurse practitioner. The service employs a receptionist who oversees appointments and administration for all patients.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 November 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of Aesthetics by Lauren on 7 November 2022. This was the first CQC inspection of this location under the current CQC inspection methodology.

The registered manager is the Director of the company. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Aesthetics by Lauren provides a range of non-surgical cosmetic interventions, for example skin care, incontinence treatment which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their
• care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services